Privacy Policy
Effective date: January 29, 2026
1. General Information
At hotelpice, safeguarding personal data is a priority. This Privacy Policy explains which information we collect, the reasons for its collection, how it is used and stored, and the rights of individuals whose data is processed.
2. Data Controller
The organisation responsible for processing personal data is hotelpice, operating within the European Union and acting in accordance with all applicable EU data protection laws, including the GDPR.
Contact email: contact@hotelpice.com
3. Types of Data We Collect
Depending on how you use our website or services, we may process the following categories of personal information:
- Identification details (for example, first and last name)
- Contact details (such as email address and phone number)
- Information related to reservations, event requests, or service enquiries
- Any details you choose to provide through forms, messages, or correspondence
- Technical and usage data (including IP address and cookie-related information — see our Cookie Policy for further details)
4. Purpose and Legal Basis of Processing
Personal data is processed strictly for specific purposes and in accordance with Article 6 of the GDPR:
- Service provision and reservation handling — legal basis: performance of a contract (Art. 6(1)(b) GDPR)
- Responding to enquiries and providing customer support — legal basis: legitimate interest (Art. 6(1)(f) GDPR)
- Supplying information about services and offers — legal basis: legitimate interest (Art. 6(1)(f) GDPR)
- Fulfilment of legal and regulatory obligations — legal basis: legal obligation (Art. 6(1)(c) GDPR)
- Newsletters and informational communications — legal basis: consent (Art. 6(1)(a) GDPR)
5. Data Retention Periods
Personal data is retained only for as long as necessary to fulfil its intended purpose:
- For the duration required to deliver services and address potential disputes
- For mandatory legal retention periods (such as accounting or tax obligations, typically up to five years)
- Until consent is withdrawn, where processing relies on consent
- Until an objection is raised, in cases involving direct marketing
6. Data Sharing
Personal information may be disclosed exclusively to trusted third parties involved in service delivery, including:
- Hosting and IT service providers
- Accounting and legal consultants
- Payment service providers
- Public authorities, when required by law
Personal data is not transferred outside the European Economic Area (EEA).
7. Your Rights
In line with the GDPR, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete information
- Request deletion of your data (“right to be forgotten”)
- Restrict the processing of your data
- Receive your data in a portable format
- Object to data processing
- Withdraw consent at any time
- Lodge a complaint with a competent supervisory authority
8. Data Security
We implement appropriate technical and organisational measures to protect personal data. These include SSL encryption, secure server infrastructure, and controlled access procedures aimed at preventing unauthorised access, loss, or alteration of information.
9. Privacy Contact
For any questions or requests related to data protection or this Privacy Policy, please contact:
Email: privacy@hotelpice.com
10. Updates to This Policy
This Privacy Policy may be updated to reflect legal, technical, or operational changes. Any revised version will be published on this page, and users are encouraged to review it regularly.